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OVERVIEW
Welcome to ZENGUE.
Throughout the site, the terms “we”, “us” and “our” refer to ZENGUE. ZENGUE operates this website, including all related information, content, features, tools, products and services (the “Services”) in order to provide you with a curated and enjoyable shopping experience.
ZENGUE is powered by Shopify, which enables us to deliver and operate the Services.
By accessing or using our Services, including browsing our website or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy [LINK].
If you do not agree, you may choose not to use our Services.
We’ve kept this document as clear and transparent as possible — but it still contains important legal information, including limitations of liability and your rights.
1. ACCESS & ELIGIBILITY
By using our Services, you confirm that you are of legal age in your country or region, or have permission from a parent or guardian.
To complete a purchase, you may be required to provide information such as email, shipping address, and payment details.
You agree that all information provided is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your account and activity under it.
2. PRODUCTS
We aim to present our products as accurately as possible.
However, due to screen differences, lighting, and the handmade nature of some items, slight variations may occur.
In particular, our hand-crafted and tactile products (such as stress relief balls) may feature subtle differences between each piece — this is part of their uniqueness.
We do not guarantee that every product will appear exactly as shown on screen.
3. ORDERS
All orders placed on our site are considered an offer to purchase.
We reserve the right to accept, decline, or cancel orders at our discretion, including but not limited to:
- Inventory availability
- Pricing or listing errors
- Suspected fraudulent activity
An order is only confirmed once payment has been successfully processed and you receive an order confirmation.
4. PRICING & PAYMENTS
Prices are subject to change without notice.
The final price charged will always be the price displayed at checkout.
All payments must be complete and valid at the time of purchase.
You agree to provide accurate billing and payment information.
5. SHIPPING & DELIVERY
We aim to ship orders as quickly as possible.
However, delivery times are estimates only and may be affected by:
- Carrier delays
- Customs clearance
- Seasonal demand
- External factors beyond our control
Once an order is handed to the carrier, responsibility for delivery transfers to the shipping provider.
6. RETURNS & REFUNDS
Please refer to our Refund Policy [LINK] for full details.
We offer returns within 30 days of delivery under eligible conditions.
Returned items must be unused and in original packaging.
7. INTELLECTUAL PROPERTY
All content on this site — including images, branding, product designs, and text — belongs to ZENGUE or its licensors.
You may not copy, reuse, or distribute any content without written permission.
8. THIRD-PARTY SERVICES
Our Services may include tools or links provided by third parties.
We are not responsible for the content, performance, or policies of third-party services.
Use of these services is at your own risk.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, ZENGUE is not liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
All products are provided “as is” and “as available.”
10. PERSONAL USE ONLY
All products purchased are intended for personal use only and not for resale without permission.
11. CHANGES TO TERMS
We may update these Terms from time to time.
The latest version will always be available on this page.
Continued use of the site means you accept any updates.
12. CONTACT
If you have any questions, you can contact us at: